Privacy Policy

Last updated: 14 March 2026

Harris Automations ("we", "us", "our") operates the website harris-automations.com and provides AI receptionist services to businesses. This policy explains how we collect, use, and protect personal data.

1. Information We Collect

We may collect the following information:

Contact details, name, phone number, and email address provided during calls or enquiries.
Booking details, appointment dates, times, party sizes, and special requests.
Call data, call recordings and transcripts generated by the AI receptionist during demo or live calls.
Website data, business website content that is publicly available and scraped to train the AI receptionist.
Usage data, anonymised analytics about how visitors use our website.

2. How We Use Your Information

To provide and operate our AI receptionist services.
To send transactional SMS confirmations for bookings and appointments.
To respond to enquiries and provide customer support.
To improve our services and develop new features.

3. SMS Communications

When a customer makes a booking via our AI receptionist, they may receive a single SMS confirming their appointment details. These messages are transactional only, we do not send marketing or promotional messages. Customers can reply STOP at any time to opt out of SMS confirmations.

4. Data Sharing

We do not sell personal data to third parties. We may share data with:

Service providers, such as Twilio (SMS), Vapi (voice AI), and Google (calendar), solely to deliver our services.
Business clients, booking details are shared with the business the customer is booking with.
Legal requirements, if required by law or to protect our rights.

5. Data Retention

We retain personal data only for as long as necessary to provide our services. Call recordings and transcripts are deleted within 30 days unless otherwise agreed with the business client.

6. Your Rights

Under UK GDPR, you have the right to access, correct, delete, or restrict the processing of your personal data. To exercise these rights, contact us at info@harris-automations.com.

7. Security

We use industry-standard security measures to protect your data, including encryption in transit and at rest.

8. Contact

Harris Automations
Email: info@harris-automations.com