Retainer Plans

Keep your systems running and improving.

Ongoing support, proactive maintenance, and continuous improvement for all your automations. Cancel anytime.

Maintenance

$250 / month

Unlimited workflows covered

  • 10% off all future builds
  • Constant proactive maintenance to keep workflows running as scoped
  • Slack replies within 30 minutes (9:00 - 19:00 UTC)
  • Unlimited Loom explanations of processes
  • 2 free monthly automation consulting calls
  • Free SOPs and SOP updates for all builds
Get Started
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Maintenance & Improvement

$460 / month

Unlimited workflows covered

  • 20% off all future builds
  • Unlimited workflow improvements delivered within 5 business days
  • Unlimited prompt refinements
  • Emergency fix guarantee — same-day fixes for critical issues
  • Constant proactive maintenance of all workflows
  • Slack replies within 30 minutes (9:00 - 19:00 UTC)
  • Unlimited Loom explanations of processes
  • Unlimited consulting calls for problems & improvements
  • Free SOPs and SOP updates for all builds
Get Started

What counts as maintenance?

All work required to keep existing workflows functioning as originally designed — despite external changes, system errors, or normal degradation.

Maintenance Includes

Fixing External Breakages

  • API updates & platform changes
  • Rate-limit shifts
  • Third-party outages or schema changes

Debugging & Error Resolution

  • Fixing bugs & logic errors
  • Correcting data formatting issues
  • Addressing task failures or misfires

Prompt / Logic Restoration

  • Updating prompts to restore performance
  • Minor adjustments to bring results back to baseline

Monitoring & Proactive Checks

  • Regular failure checks & alerting
  • Maintaining speed, accuracy & reliability
Not Maintenance

Adding New Capabilities

  • New triggers, steps, or logic
  • Features not originally contracted

Enhancements Beyond Scope

  • Making workflows faster or smarter
  • Improving accuracy beyond baseline

New Integrations

  • Adding new apps, APIs, or databases
  • Expanding to other departments

Redesigns

  • Rebuilding or rearchitecting workflows
  • Significant logic changes
Rule of thumb: If something stops working as it was built, it's maintenance. If it never existed before or makes the workflow better than before, it's an improvement.

What counts as an improvement?

Any enhancement that increases performance, efficiency, or reliability — without changing the core purpose of the workflow.

Improvements Include

Performance Enhancements

  • Reducing processing time
  • Increasing AI model accuracy
  • Reducing cost (API, compute)

Reliability Enhancements

  • Making workflows more stable
  • Adding fallback logic or retries
  • Reducing error rates

UX / Usability

  • Making workflows easier to use
  • Quality-of-life features within scope
  • Improving prompt clarity

Optimization

  • Streamlining multi-step processes
  • Reducing manual touchpoints
Not an Improvement

New Workflows

  • Any automation that didn't exist before

Major New Features

  • Integrating new software
  • Adding new user groups or departments
  • Expanding to a new business function

Redesigns / Full Rebuilds

  • Refactoring from scratch
  • New architecture or major logic overhaul

Additional Data Sources

  • Adding new databases, CRMs, or APIs
  • Tools not part of initial scope
Rule of thumb: If the workflow keeps the same purpose and only gets better, it's an improvement. If it gains new purposes, it's a new build (billed at your discounted retainer rate).